Principal Presales Engineer - ISV @Twilio

Overview

This role as a Principal Presales Engineer on Twilio’s ISV team is focused on enabling customers to build the future of communications. This position is a critical part of the sales team, responsible for leading the technical pre-sales relationship.

Key Responsibilities

• Partner with Account Executives in pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, and technical presentations.
• Assist customers by leading technical and product sales, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish trust with customers by understanding their technical pains and presenting innovative solutions.
• Build and present complex and engaging product demonstrations to showcase Twilio's capabilities.
• Identify and solve problems for both customers and the organization as it grows.
• Contribute to the Twilio Solutions Engineering community through knowledge sharing and mentoring.

Requirements

• 8+ years of pre-sales experience with complex technical products or 10+ years supporting technical products in delivery or consulting.
• Excellent communication and presentation skills.
• Ability to understand customers’ communications needs and guide them to a technical solution.
• Previous software development experience or knowledge in telecom, SIP, Contact Center, or security.
• Experience with sales methodologies.
• Bachelor’s and/or Master’s degree in a technical discipline or equivalent practical experience.
• Familiarity with cloud platforms (AWS, Google Cloud, Microsoft Azure) is desired.

Benefits

• Competitive pay, generous time off, and ample parental and wellness leave.
• Healthcare and retirement savings program.
• Other benefits vary by location.

Location

This is a remote role, not eligible in CT, NJ, NY, WA, PA, or surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

How to Apply

Interested candidates should apply to the provided application link.

Deadline

Applications are accepted until October 24, 2026.