Principal Presales Product Specialist @Twilio

Overview

Twilio is looking for a Principal Presales Product Specialist to architect and validate complex, multi-product opportunities, ensuring secure and scalable solutions. This role focuses on translating Twilio’s offerings into executive-ready architectures and requires partnership with various internal stakeholders.

Key Responsibilities

• Architect and validate end-to-end, multi-product solutions for customer ecosystems.
• Lead technical discovery, solution mapping, and validation strategy through workshops, demos, and proofs of concept.
• Build and deliver executive-ready presentations outlining tradeoffs, implementation paths, and long-term vision.
• Document customer patterns and competitive signals to synthesize actionable product feedback.
• Drive product and R&D interlocks and influence outcomes via product escalations.
• Act as a thought leader on trust, identity, security, fraud, and compliance trends.

Requirements

• 7+ years of progressive presales experience, including complex solution architecture.
• 4+ years of depth in trust-related domains such as identity verification, authentication, and compliance.
• Strong executive communication skills to influence C-level and senior technical audiences.
• Ability to build partnerships across functional teams to drive outcomes.
• Experience in capturing customer requirements to influence product strategy.

Benefits

Twilio offers competitive pay, generous time off, wellness leave, healthcare, a retirement savings program, and eligibility for commissions and an equity plan.

Location

This role is remote and based in the United States.

How to Apply

Applications can be submitted through Twilio's official job portal.

Deadline

Applications are accepted until November 11, 2026.