Quality Assessment Claims Specialist @Lyft

Overview

Lyft is seeking a Quality Assessment Specialist for its Claims Operations team. This role involves auditing the accuracy and quality of claims intake and customer interactions to ensure compliance and deliver a consistent, empathetic experience.

Key Responsibilities

• Conduct structured quality reviews of claims intake calls/tickets against a defined rubric.
• Score interactions and maintain consistent scoring standards across reviewers.
• Meet defined audit volume/coverage targets per week.
• Participate in calibration sessions to ensure scoring consistency.
• Deliver clear feedback to specialists and Team Leads based on QA findings.
• Track and report QA trends to leadership regularly.
• Identify systemic issues and recommend fixes.
• Support special projects such as audits and new-product rollouts.

Requirements

• 2+ years of experience in claims processing, customer support, or related operations.
• Strong working knowledge of claims intake processes and compliance requirements.
• Excellent communication skills and attention to detail.
• Comfortable with data tracking/reporting tools.

Benefits

• Medical, dental, and vision insurance options.
• Mental health benefits.
• Child care and pet benefits.
• 401(k) plan with company match.
• Paid time off and parental leave.
• Subsidized commuter benefits.
• Monthly Lyft credits and complimentary Lyft Pink membership.

Location

This role is fully remote, but candidates must be based in the Nashville metro area.

How to Apply

Please apply through the Lyft career page.

Deadline

No specific deadline mentioned.