Senior Assigned Support Engineer (AMER) @GitLab

Overview

The Senior Assigned Support Engineer at GitLab serves as a trusted technical advisor to major customers, facilitating operational stability and maximizing the use of GitLab products. The role emphasizes deep expertise in Linux systems, CI/CD practices, and proactive support to resolve complex challenges.

Key Responsibilities

• Provide technical support to Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring system stability and performance.
• Troubleshoot critical support issues using Zendesk, logs, and Linux utilities.
• Build strong relationships with customer stakeholders to address technical blockers.
• Collaborate with cross-functional teams to resolve bugs and influence product roadmaps.
• Act as a technical expert on GitLab implementations.
• Create support content, including documentation and knowledge articles.
• Partner with support engineering team members to share knowledge and solve problems.
• Participate in the hiring process to contribute to team growth.

Requirements

• Experience managing complex support cases from inquiry to resolution.
• Advanced troubleshooting skills for multi-layered technical issues.
• Strong Linux administration knowledge (LFCE or RHCE equivalent).
• Practical experience with GitLab and CI/CD practices.
• Ability to write clear support documentation.
• Familiarity with scripting languages (e.g., Ruby, Bash) and MVC frameworks.
• Effective communication skills for explaining technical topics.
• Familiarity with DevOps practices and technologies such as Kubernetes.

Benefits

• Benefits supporting health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.

Location

Remote, Canada or Remote, United States.

How to Apply

Please submit your application to GitLab's career page.