Senior Assigned Support Engineer (EMEA) @GitLab

Overview

GitLab is seeking a Senior Assigned Support Engineer to act as a trusted technical advisor for their largest Self-managed, GitLab Dedicated, and GitLab.com customers. The role focuses on avoiding operational disruptions and maximizing customer experiences with GitLab's offerings.

Key Responsibilities

• Provide technical support to ensure customer GitLab environments remain stable and performant.
• Troubleshoot and resolve complex support issues using various tools.
• Build proactive relationships with key customer stakeholders.
• Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive feature development and bug fixes.
• Act as a technical expert on GitLab and CI/CD implementations.
• Create and improve support content, including documentation and knowledge articles.
• Partner closely with Support Engineering team members to share knowledge.
• Participate in hiring processes to contribute to team growth.

Requirements

• Experience managing complex, customer-facing support cases.
• Advanced troubleshooting skills for ambiguous technical issues.
• Strong knowledge of Linux systems administration.
• Practical experience with GitLab and CI/CD.
• Ability to write clear and reusable support content.
• Proficiency in scripting languages, preferably Ruby or Bash.
• Effective communication skills for explaining technical topics.
• Familiarity with DevOps practices and technologies.

Benefits

• Health, finance, and well-being support.
• Flexible Paid Time Off.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.

Location

Remote, eligible from Poland and the United Kingdom.

How to Apply

Please apply through the GitLab careers page.

Deadline

No specific deadline is mentioned.