Senior Customer Insights Analyst @Fullstory

Overview

The role of Senior Customer Insights Analyst at Fullstory is a hybrid position requiring in-office attendance one day per week at their Atlanta office. The position involves building and maintaining relationships with customers to derive business value from data and recommendations.

Key Responsibilities

• Serve as a consultant and advisor to customers, enhancing business initiatives and product value.
• Deliver scoped enablement engagements to new Fullstory users.
• Conduct analyses and present insights across various industries and use-cases.
• Advise customers on best practices to enhance data maturity, designing project plans that align with their goals.
• Translate technical deliverables into actionable opportunities for customers.
• Represent customer trends and needs within the Consulting Services team.
• Utilize AI tools for efficient data analysis and insight generation.

Requirements

• Strong communication skills to effectively present and influence change.
• Experience in a consulting role, overseeing customer project responsibilities.
• Knowledge in Marketing, SaaS, and eCommerce.
• Experience building innovative solutions and integrations.
• Familiarity with digital experience/product analytics tools such as Fullstory.
• Advanced understanding of customer experience and user research best practices.
• Collaborative and entrepreneurial mindset.

Benefits

• Flexible PTO policy and annual company-wide closure.
• Health benefits for US-based employees and supplemental coverage for international staff.
• Professional development opportunities and annual learning subsidies.
• Monthly productivity stipends for US and EMEA-based employees.
• Team collaboration events and paid parental leave.
• Bereavement leave, including for pregnancy loss.

Location

Hybrid position based in Atlanta, candidates must reside within a commutable distance.

How to Apply

Please visit the Fullstory careers page to submit your application.

Deadline

No deadline stated.