Senior Customer Success Architect - Singapore @GitLab

Overview

The role of Senior Customer Success Architect involves serving as a trusted strategic advisor and technical authority to GitLab's high-value Enterprise and Government customers across Singapore. The individual will drive customer adoption of GitLab's DevSecOps platform to achieve business goals and ensure long-term outcomes.

Key Responsibilities

• Own a portfolio of Enterprise and Government customers, driving adoption, retention, expansion, and overall satisfaction.
• Serve as a senior post-sales strategic, business and technical advisor.
• Translate business outcomes into Customer Success Plans with defined goals and milestones.
• Prepare executive-ready reports demonstrating impact on customer engagement metrics.
• Provide deep technical guidance on CI/CD architecture and DevSecOps practices.
• Lead resolution of account escalations, ensuring accountability across teams.
• Design and deliver technical enablement programs at scale.
• Advise on cloud and platform architecture decisions and GitLab best practices.
• Collaborate with internal teams to identify expansion opportunities and ensure customer journey success.

Requirements

• Must be a Singapore Citizen and based in Singapore.
• Proficiency in English.
• Hands-on experience building and managing CI/CD pipelines.
• Experience in customer-facing roles across various industry verticals.
• Demonstrated track record managing complex Enterprise or Government accounts.
• Deep expertise in DevSecOps practices and architecting CI/CD pipelines.
• Experience with infrastructure as code and cloud environments.
• Ability to create actionable success plans that yield measurable business outcomes.

Benefits

• Flexible Paid Time Off.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.
• Benefits to support health, finances, and well-being.

Location

Remote, Singapore.

How to Apply

Interested candidates should apply through the provided application link.