Senior IT Support Engineer @1Password

Overview

The role of Senior IT Support Engineer at 1Password involves providing robust IT support to improve the employee technology experience. This remote position is based in the United States and entails working with teams across multiple time zones to resolve complex IT issues using automation and artificial intelligence.

Key Responsibilities

• Troubleshoot complex issues across identity and access, devices, software, and workplace applications.
• Use ticketing systems and support workflows to manage and improve employee support.
• Build or improve workflow automations using tools like Console, Workato, or Tines.
• Apply AI tools to investigate issues and automate routine work, ensuring human review where necessary.
• Communicate technical issues clearly and collaborate effectively across teams.
• Establish baselines and measure the impact of support improvements.

Requirements

• 5+ years of experience in IT support, workplace technology, or IT operations.
• Experience with scripting, APIs, or technical integrations is a plus.
• Knowledge of identity and access management and service management administration.
• Experience supporting distributed teams across multiple time zones.

Benefits

• Competitive salary range between $109,000 - $153,000 USD.
• Participation in a benefits program including health, dental, and 401k.
• Generous paid time off and an equity grant.
• Access to a free 1Password account, maternity and parental leave top-up programs, and a retirement matching program.
• Paid volunteer days and peer-to-peer recognition programs.

Location

Remote within the United States.

How to Apply

Interested candidates are encouraged to apply through the company’s careers page.

Deadline

Applications are accepted until the position is filled.