Senior Manager, Renewals @1Password

Overview

The Senior Manager, Renewals role at 1Password involves leading the global renewals function to enhance the company's recurring revenue. The position focuses on ensuring customer value and successful subscription outcomes within a remote work environment in the United States and Canada.

Key Responsibilities

• Lead renewal managers across various regions and establish predictable renewal processes.
• Partner with senior leaders to resolve risks and capture growth opportunities.
• Manage complex renewal negotiations with enterprise customers.
• Develop and improve renewal operations, including playbooks and workflows, utilizing AI tools.
• Oversee the global renewals forecast and retention outcomes.
• Coach and develop managers and team members within the renewals team.
• Build partnerships with various departments such as Customer Success, Sales, and RevOps.

Requirements

• Experience leading renewals or customer success teams in B2B SaaS, with a focus on retention.
• Strong knowledge of renewal frameworks, pricing, procurement, and retention metrics.
• Familiarity with tools like Salesforce or Gainsight.
• Experience in the cybersecurity or identity management field is preferred.

Benefits

• Health and dental benefits.
• Paid time off and parental leave programs.
• Equity grants and retirement matching programs.
• Remote-first work environment.
• Professional development opportunities.
• Paid volunteer days.

Location

Remote within the United States and Canada. Note that in-person onboarding may occur in Toronto.

How to Apply

Interested candidates can apply through the provided application link.

Deadline

This posting is for an existing vacancy.