Senior Pre- & Post-Sales Customer Engineer, Enterprise @Pendo

Overview

Pendo’s Customer Engineering team serves as the technical backbone of the pre- and post-sales customer motion. The Senior Customer Engineer role involves owning strategic and complex Enterprise accounts, leading technical strategies for deployments, and driving customer value.

Key Responsibilities

• Partner with Account Directors for new customer acquisition and expansion, crafting tailored demos and leading technical evaluations.
• Lead complex implementations and ensure value realization for strategic customers by providing onboarding, planning, and training.
• Identify opportunities for adoption and expansion across products and business lines, and diagnose root causes for stalled adoption.
• Serve as an escalation point for complex technical challenges, resolving issues with minimal involvement from Product or Engineering.
• Build playbooks and document processes to improve team capabilities and share insights with the broader Customer Engineering team.
• Assess account health and establish trust with stakeholders while driving measurable improvement in customer outcomes.

Requirements

• 5 to 8 years of experience in a customer-facing technical role.
• Deep experience with web technologies (HTML, CSS, JavaScript, REST APIs) and complex front-end implementations.
• Proven track record with strategic Enterprise accounts and resolving complex business requirements.
• Ability to troubleshoot ambiguous problems and connect technical execution to business outcomes.
• Hands-on experience with AI tools integrated into everyday work.
• Experience mentoring or coaching junior team members.

Benefits

• Highly competitive benefits in the United States, including employer-heavy coverage with $0 premium options.
• Strong 401(k) match and equity options.
• Flexible time off policy.

Location

Remote role supporting a West Coast territory.

How to Apply

To apply, please visit the Pendo website and submit your application through the designated form.

Deadline

Not specified.