Senior Technical Account Manager @1Password

Overview

The Senior Technical Account Manager at 1Password is responsible for guiding customers through the technical aspects of their post-sale journey, ensuring successful implementation and adoption of the company's products. This role operates remotely and involves collaboration with various teams to deliver value to customers.

Key Responsibilities

• Own technical relationships with customers throughout onboarding, adoption, expansion, and renewal.
• Lead technical implementations, including integrations, configuration, troubleshooting, and security reviews.
• Advise customers on identity, access management, and SaaS security.
• Collaborate with Customer Success Managers to identify risks and support customer health planning.
• Create scalable resources such as playbooks and knowledge-base content.
• Mentor peers and improve customer lifecycle processes.

Requirements

• At least four years of experience in a customer-facing technical role within a SaaS or security-focused B2B environment.
• Experience leading technical onboarding conversations with technical and business stakeholders.
• Strong communication skills to explain complex technical concepts clearly.
• Knowledge of modern security frameworks and identity protocols such as SSO, SCIM, SAML, and OAuth.
• Ability to work independently in a remote-first environment and collaborate across teams.
• Experience troubleshooting technical issues and managing customer relationships.

Benefits

• Competitive salary based on location, plus benefits program (health, dental, retirement matching, equity grant).
• Generous paid time off.
• Opportunities for growth and a focus on community engagement.

Location

This is a remote position available in the United States and Canada.

How to Apply

Interested candidates should submit their applications online as per the instructions on the company’s careers page.

Deadline

No specific deadline mentioned for applications.