Staff Systems Engineer, IT @GitLab

Overview

The Staff Systems Engineer, IT role at GitLab is a senior, hands-on engineering position focused on managing and automating the employee lifecycle processes, including onboarding, transfers, and offboarding. The role emphasizes infrastructure-as-code practices and the integration of AI solutions within GitLab's IT service management platform.

Key Responsibilities

• Design, build, and own end-to-end automation for employee lifecycle processes.
• Serve as the technical owner of GitLab's ITSM platform, overseeing service catalog design and system integrations.
• Enhance AI deflection rates by deploying virtual agents and measuring outcomes.
• Automate repetitive workflows and manage IT infrastructure as code across cloud environments.
• Apply SRE principles to ensure reliability and performance of services.
• Develop knowledge management and self-service experiences.
• Set engineering standards and mentor support engineers.
• Collaborate with Security and Compliance teams to ensure adherence to regulations.

Requirements

• Experience as a generalist systems engineer owning diverse platforms.
• Proficient in infrastructure-as-code (Terraform) and SRE principles.
• Experience with major public clouds (AWS, GCP, Azure).
• Background in automating HRIS, identity, and management systems.
• Familiarity with workflow automation tools and ITSM platforms.
• Strong programming skills in languages such as Python or JavaScript.
• Excellent written communication skills in a remote work environment.

Benefits

• Flexible paid time off.
• Equity compensation and employee stock purchase plan.
• Growth and development fund.
• Parental leave.
• Comprehensive health, financial, and well-being support.

Location

Remote, United States.

How to Apply

Interested candidates should apply through the GitLab career portal.

Deadline

No specific deadline stated.