Support Engineer, AI Infrastructure & Tooling @Figma

Overview

Figma is seeking a Support Engineer for its AI Infrastructure & Tooling team to enhance the Product Support experience using AI and automation. This full-time role can be performed remotely within the United States or from one of the US hubs.

Key Responsibilities

• Build and operationalize AI-powered workflows for Product Support.
• Design and maintain integrations across Decagon, Zendesk, Figma admin tooling, and internal data sources.
• Improve customer conversations by integrating relevant customer and account metadata.
• Utilize LLMs and AI patterns for workflow automation and context enrichment.
• Collaborate with cross-functional teams to align on project requirements and implementation.
• Establish quality checks and operational guardrails for AI workflows.
• Define success metrics for workflows and iterate based on customer outcomes.

Requirements

• 3+ years of experience with integrations, automations, or internal tools.
• Strong proficiency in languages such as Ruby, Python, Go, or C++, and experience with APIs and data workflows.
• Hands-on experience with LLM-powered workflows and AI automations.
• Strong instincts for product development and stakeholder engagement.
• Proven track record designing AI workflows with clear deployment practices.

Benefits

Figma offers equity, competitive health coverage, retirement benefits, parental leave, mental health support, paid time off, and additional benefits including reimbursements and lifestyle spending accounts.

Location

Remote within the United States or from one of the US hubs.

How to Apply

Interested candidates should apply through Figma's career page.

Deadline

No specific deadline stated.