Support Specialist I @Brex

Overview

The role involves providing top-tier customer support at Brex, an intelligent finance platform. The Support Specialist I will help customers utilize and appreciate Brex's services, ensuring a positive customer experience through effective resolution of inquiries.

Key Responsibilities

• Resolve customer inquiries via email, phone, and chat in a timely manner.
• Become an expert in Brex’s product suite to effectively address complex issues.
• Compose personalized responses to various customer requests.
• Triage incoming requests and identify trends in customer issues.
• Provide customer feedback to internal teams for product and support improvement.
• Contribute to team goals and share knowledge through mentorship and collaboration.

Requirements

• Located within the greater Vancouver, BC area.
• Flexibility to work within the Support team's hours of operation (5am - 8pm PT, weekdays and weekends).
• Passionate about customer support and its impact on team success.
• Strong verbal and written communication skills.
• Ability to communicate technical problems clearly and tactfully.
• Empathy, diplomacy, and poise under pressure when addressing customer issues.
• Comfort and enthusiasm for using AI tools in customer support.

Benefits

The pay range for this role is $23.00 CAD - $25.00 CAD per hour, with the starting pay depending on various factors. Consideration for overtime pay and potential equity and other compensation may also be offered.

Location

This role is fully remote but requires some in-person training in the Vancouver office.

How to Apply

Apply through Brex’s careers page or contact their recruitment team via LinkedIn or email with a brex.com domain.