Support Specialist I @Brex

Overview

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. The Support Specialist I role aims to provide exceptional customer support, helping customers use, trust, and love Brex's products.

Key Responsibilities

• Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat.
• Become an expert in Brex’s suite of products and leverage expertise to solve complex issues.
• Compose thoughtful, personalized responses for a variety of customer requests.
• Triage incoming requests and identify trends in customer issues for team awareness.
• Provide customer feedback to internal teams to enhance product and support experience.
• Contribute to team goals and learnings through mentorship and collaboration.

Requirements

• Must be located within the greater Salt Lake City area.
• Flexibility to work within the Support team's hours of operation (5am - 8pm PT weekdays and weekends).
• Passion for customer support and understanding its role in customer-centric success.
• Strong verbal and written communication skills.
• Empathy and tact in handling customer issues under pressure.
• Comfort with using AI tools in a customer support environment.

Benefits

Compensation for this role ranges from $21.00 to $23.00 USD per hour, with potential overtime pay for hours exceeding standard.

Location

This role is fully remote but requires residency in the greater Salt Lake City area, with some in-person training expected at the Salt Lake City office.

How to Apply

Interested candidates should submit their applications as specified by the employer.