Technical Account Manager @Figma

Overview

Figma is seeking a Technical Account Manager (TAM) who will serve as a trusted technical advisor to enterprise customers. The role involves working with customer enablement, sales, and product teams to guide implementations while reducing technical risk and ensuring customer success.

Key Responsibilities

• Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals.
• Lead structured technical engagements that assess customers’ environments, identify risks or gaps, and provide guidance for successful implementation.
• Guide customers through enterprise API usage and system integrations to extend Figma’s capabilities.
• Partner with developer teams to improve design-to-code workflows and adoption of emerging platform capabilities.
• Deliver technical workshops and training sessions to enhance customer confidence in using platform features.
• Collaborate cross-functionally with sales, customer experience, and product teams for cohesive technical guidance.
• Surface technical insights to support renewals and long-term account growth.
• Build strong relationships with technical stakeholders and executive sponsors, translating technical concepts into business value.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or enterprise customer success within a SaaS organization.
• Solid understanding of enterprise systems, APIs, integrations, and identity management frameworks.
• Experience advising on or implementing AI-powered solutions in enterprise environments.
• Excellent communication skills to engage technical and non-technical audiences.
• A consultative mentality and ability to navigate complex customer environments.

Additional desirable qualifications include familiarity with Figma or other design tools, knowledge of tailoring AI output, and a background in frontend development.

Benefits

• Competitive salary ranging from $140,000 to $296,000 USD.
• Equity options.
• Health, dental, and vision coverage.
• Retirement benefits with company contributions.
• Parental leave and reproductive support.
• Mental health and wellness benefits.
• Paid time off and flexible PTO.
• Additional benefits such as recharge days, reimbursements, and lifestyle spending accounts.
• Annual bonus plan for eligible non-sales roles.

Location

This role can be held remotely within the United States.

How to Apply

Interested candidates should apply through the provided application link.

Deadline

No specific deadline mentioned.