Technical Account Manager (12 Month Contract) @Hootsuite

Overview

The role involves a Technical Account Manager position focused on delivering ongoing technical consultation, guidance, and optimization to customers across Hootsuite and Talkwalker tech stack for a 12-month contract. This remote role is open to applicants within Maharashtra, India.

Key Responsibilities

• Manage a book of customers, serving as their named technical consultant and providing ongoing expertise, guidance, and product value.
• Work closely with Professional Services colleagues on complex integrations for high-value customers.
• Advocate for customers' technical needs and develop strong relationships with clients.
• Identify opportunities for account growth and escalate to the account management team.
• Produce consumption reporting and develop risk mitigation strategies for unused deliverables.
• Maintain an advanced understanding of the Hootsuite platform, integrations, and relevant APIs.
• Share customer insights across the organization and manage technical documentation updates.
• Lead technical enablement within the Professional Services team and refine TAM processes and frameworks.
• Develop new services offerings to drive revenue and additional customer value.
• Serve as an expert and mentor within the team.
• Perform related duties as assigned.

Requirements

• 8 - 12 years of experience in Enterprise project implementation and customer advocacy in SaaS or equivalent.
• Ability to translate complex business requirements into customer-focused solutions.
• Strong communication and analytical skills with experience in enterprise-grade software integrations.
• Proficient in process and project management.
• Organized problem solver who seeks root causes of issues.
• Collaborative team player focused on delivering results and committed to self-development.

Benefits

Details about benefits are not provided in the source.

Location

Remote role open to applicants within Maharashtra, India.

How to Apply

Application details are not specified in the source.

Deadline

No deadline is mentioned in the source.