Technical Account Manager @Figma

Overview

Figma is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor to its enterprise customers. This role involves working closely with customer enablement, sales, and product teams to guide technical implementations and ensure customer success.

Key Responsibilities

• Serve as a strategic technical advisor for enterprise customers, facilitating the adoption and scaling of Figma according to their business and technical goals.
• Lead technical engagements to assess customer environments, identify risks, and provide guidance for successful implementation.
• Assist customers with API usage and system integrations to enhance Figma’s capabilities.
• Collaborate with developer teams to improve design-to-code workflows and extend platform capabilities.
• Deliver technical workshops and training sessions on sophisticated platform features.
• Work cross-functionally with sales, customer experience, and product teams.
• Identify insights that support account renewals and expansions.
• Build relationships with stakeholders by translating technical concepts into business value.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or a related role within a SaaS organization.
• Strong understanding of enterprise systems, APIs, integrations, and identity management.
• Experience with AI-powered solutions and their implementation in enterprise environments.
• Excellent communication skills for engaging technical and non-technical audiences.
• Consultative mindset with a passion for addressing technical challenges in complex environments.

Benefits

Figma offers equity, health, dental, and vision coverage, retirement benefits, paid time off, parental leave, mental health support, and additional benefits like reimbursements for cell phone and internet expenses.

Location

This is a full-time remote position available across the United States.

How to Apply

Interested candidates can apply through the company’s career page.

Deadline

Not specified.