Technical Support Engineer @StarTree

Overview

StarTree is seeking a Technical Support Engineer to join their remote team in India. The role focuses on providing technical expertise and support to enhance customer satisfaction while working closely with cross-functional teams.

Key Responsibilities

• Collaborate with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues.
• Provide exceptional customer support through tickets and Slack, leveraging Zoom for complex cases.
• Document solutions, best practices, and lessons learned to contribute to the knowledge base.
• Act as the voice of the customer, sharing feedback and trends with development teams.
• Create internal tooling and identify process improvement opportunities to enhance team effectiveness.
• Work both individually and as part of a team, aiming to delight customers and exemplify excellent customer service.
• Support AI-driven innovations through advanced data technologies, including vector indexes.

Requirements

• 4-6 years of experience in Pre/Post-Sales or Customer-facing roles.
• Hands-on experience with open-source data technologies.
• Familiarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse is a plus.
• Experience with big data technologies like Spark, Hadoop, Presto/Trino is advantageous.
• Strong understanding of OLAP, Analytics, Kubernetes, and SQL.
• Experience with streaming technologies like Apache Kafka.
• Proven troubleshooting skills across systems, applications, networks, JVM, and Linux-based applications.
• Knowledge of cloud infrastructure services within a major public cloud (AWS, Google Cloud, or Azure).
• Bonus: Certification in Solutions Architecture for a major public cloud.
• Bonus: Degree in Computer Science focused on Data Science, Engineering, or Analytics.

Benefits

StarTree emphasizes learning and growth, providing opportunities for continuous skill development.

Location

This is a remote position based in India, supporting primarily US business hours (5:00 PM – 2:00 AM IST).

How to Apply

To apply, visit the StarTree careers page.