Customer Value Partner @Hawk

Overview

The role of Customer Value Partner at Hawk involves owning the customer relationship from initial scoping through to implementation and ongoing growth. Hawk is a provider of AI-supported anti-money laundering and fraud detection technology, committed to improving compliance and fraud prevention for banks and payment providers globally.

Key Responsibilities

• Own the full customer lifecycle from initial scoping and implementation to ongoing value realization and adoption.
• Manage delivery according to best practices and methodology, including building plans and tracking progress.
• Understand and build the value metrics specific to each customer.
• Drive Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) for assigned accounts.
• Monitor customer usage and performance to drive optimization efforts.
• Utilize AI and agentic AI tools for efficient account management.
• Engage in the sales cycle to build customer confidence in Hawk's capabilities.
• Build and maintain executive relationships across accounts.

Requirements

• 5+ years in customer-facing roles in B2B enterprise software.
• Experience managing accounts with €500K+ ARR.
• Comfort with end-to-end delivery planning and execution.
• Strong understanding of SaaS and enterprise software delivery models; experience in AML or fraud prevention preferred.
• Hands-on experience with AI tools for improving analysis and service quality.
• Ability to engage and communicate effectively at the C-suite level.
• Ownership mindset towards delivering value to customers.
• Experience in a start-up or scale-up environment is advantageous.

Benefits

Details about benefits are not provided in the listing.

Location

This position is remote, with a focus on EMEA customers.

How to Apply

Please submit your application through the provided link to join the Hawk team.