Senior Technical Customer Support Engineer - Singapore @ClickHouse

Overview

ClickHouse is looking for a Senior Technical Customer Support Engineer to join its global support team. The role involves providing customer support locally in Singapore and regionally across APJ, APAC, and EMEA.

Key Responsibilities

• Support and guide ClickHouse users, customers, and prospects via various communication channels.
• Develop and share solutions based on ClickHouse Cloud and open-source, including documentation, knowledge base, blogs, meetups, webinars, and training.
• Collaborate with global Support Services, Engineering, Go to Market, and Product Management teams to identify user and customer needs.
• Mentor and train colleagues, users, and customers.
• Deliver customer service as a first-line technical engineer and representative of ClickHouse.
• Build strong relationships with colleagues, customers, and partners.

Requirements

• Technical knowledge in ClickHouse open-source or Cloud, SQL databases, OLAP, cloud-native SaaS, and distributed systems.
• Prior experience in technical roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
• Availability for 24x7 Support in a global, distributed environment.
• Strong written and verbal English communication skills.
• A mindset of teamwork, engagement, empathy, and problem-solving.
• A sense of adventure in building scalable databases.
• Self-driven, curious, and eager to learn and grow.

Benefits

• Flexible work environment with remote-friendly options.
• Healthcare contributions from the employer.
• Equity in the company with stock options for new team members.
• Flexible time off policies depending on location.
• USD$500 home office setup for remote employees.
• Opportunities for global gatherings and company-wide offsites.

Location

Remote position, candidates must be located in Singapore.

How to Apply

Interested candidates can apply through the company's website.