Technical Support Engineer @Yugabyte

Overview

Yugabyte is the company behind YugabyteDB, a multi-modal, distributed PostgreSQL database for cloud-native applications. The Technical Support Engineer role involves addressing technical support tickets and collaborating with a global team to ensure customer satisfaction.

Key Responsibilities

• Triage and own technical support tickets from enterprise customers.
• Investigate incidents methodically, including reading logs and running queries.
• Write clear internal notes and documentation for handover.
• Attempt reproductions of customer issues and document steps.
• Escalate to engineering with sufficient evidence.
• Contribute to the team's shared knowledge base.
• Provide calm and professional customer support during incidents.

Requirements

• Strong initiative in addressing unfamiliar problems.
• Technical background in software, systems, or related fields.
• Familiarity with Linux tools like find and grep.
• Clear note-taking skills to retain context and plan next steps.
• Experience with relational databases and support teams is a plus.

Benefits

• Competitive compensation ranging from $90,000 to $120,000 USD annually.
• Equity options (when applicable).
• Comprehensive health and retirement plans.
• Unlimited paid time off (PTO).

Location

Remote, Americas (Preference for Central Time)

How to Apply

Interested candidates can apply through the company’s application portal.

Deadline

No application deadline stated.